Delivery will be provided to the location specified by the customer and listed clearly below.

Standard Delivery to the Door – The item will be delivered to the door only. The item will not be delivered inside, upstairs or beyond apartment lobbies. It is recommended you have a second person on hand to take receipt of the order and to assist with the handling of your order.

Standard Delivery to Room of Choice – The item will be delivered inside and into the room of choice. Note: “This does not include, assembly, unpacking or rubbish removal”. It is recommended you have

a second person assist with any unpacking or assembly.

Premium Delivery – (Unpack, Rubbish Removal & Assembly ) – The item will be delivered inside and into the room of choice. The delivery team will unpack, assemble and remove any packing material. Note: “This does not include fixing/hanging items or relocating any other items within the home”.

Standard Delivery – To the Door does not include assembly, adding covers and legs to sofas, relocation of exisiting furniture or fixing of items to floors, walls and ceilings.A delivery price is

for one delivery only. Multiple delivery dates may incur multiple charges.

Premium Delivery – within and as well outside of the Sydney location, please contact our customer care team for getting pricing and to be duly approved “prior to the order” is being placed.

NOTE:Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery and so additional person require and price will be charged accordingly.

Prior to order and delivery please make sure that you checked the access and then only confrim.

“Falling to clearly mention the acess for delivery and not able to receive it will result in us charging

the full delivery fees along with the re-stocking fees as applied at time of delivery of the item”    

DISPATCH:

Is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and congestion throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s).

Smaller Items – normal dispatch time for in-stock items is Up to 5 Business Days for smaller items.

We use a number of courier services to ensure we can deliver to you as quickly as possible.

Larger Furniture Items – most of our furniture range arrives with little to no assembly required.

This means we need to use bulky goods delivery specialists to transport these items. This may mean dispatch and delivery times can be longer. As a guide, dispatch occurs Within 7 – 10 Business Days. Our team will contact you to schedule the next available date. If your larger furniture items have been scheduled for delivery, please refer the below for expected shipping times.

EXPECTED DELIVERY TIMES FOR LARGER ITEMS:

Times vary for all areas as transit times will vary based on location and congestion throughout the logistics network and depend on our delivery or courier partner.Our team will contact you once your item has been scheduled. Contact our customer care team if you require further information for your area through contact us.Please write your full details and invoice number for delivery tracking/update.

HOW WE DELIVER:

Small Items – will be shipped directly from our warehouse using a number courier partners.

Tracking information will be provided to you when your item is shipped.

Larger Items – such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery.

Free Shipping Items – as marked as per the items and for designated postcodes only.

If you have any questions about your delivery, please don’t hesitate to contact us.

DELIVERY RATES

Delivery rates fare calculated on receving the order we checked the items to deliver and the location. We partner with a large network of providers, we try to give the best service and rate and all the delivery pricing are as per actual and paid directly to delivery partner on delivery for transperncey.

WHEN DO WE DELIVER:

Small Items –  Up to 5 Business Days

Large Items – Within 7 – 10 Business Days

PREPARING TO RECEIVE YOUR ITEMS:

Delivery will be provided to the location specified by the customer and listed on the delivery manifest to ground floor and one room of choice with customer checking and confirming the easy access.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Please checked your access:

Most of  items are assembled or large, please ensure there is sufficient access and space to the location specified for delivery.

We don’t rearrange or move furniture within your home.

Please let us know if you have low ceilings, narrow passageways, elevators or steep driveways.

Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery and hence require additional person and so delivery pricing will be charged accordigly.

If we can’t access those hard to get to spaces, we can deliver the item to a nominated area accessible on the day or another location for another fee.Customer have to pay for every delivery as they checked and confrim the clear and easy acess prior to delivery. 

What time will we be the Delivery:

Deliveries can happen anytime on the day selected when booking your delivery. Our delivery or courier partner will make contact prior advising of an estimated timeframe.

Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, Our delivery or courier partner will make contact to ensure you are kept informed.

If you are not home and nominate to leave items unattended, we do not take responsibility for any missing or lost items.

Now that you have your items.

At the time of delivery, the person taking accepting the delivery will be required to check over all items, confirm quantity and condition. Any discrepancies will be reported to the store of purchase or online team immediately. Issues need to be reported to the store of purchase within 24hrs.

Items deemed missing or damaged will be replaced at no extra cost to the customer. This excludes items purchased AS/IS with pre-existing defects.

Last minute changes:

Somethings don’t go according to plan. If you need to change your delivery date please notify the team the minuim two working day prior and we’ll reschedule for you.

If the items have already been loaded onto the truck and scheduled for delivery, a fee may be incurred to cancel this delivery and reschedule.

*Delivery does not included installation, removal of rubbish or fixing items to walls, floors or ceilings.

Pickup

Customers can pick up the Items (small and large items) from the location provided at the time of confirming the order. In the case of large Items (furniture) it will be directly from the company warehouse – details to be provided at the time of confirmation. Home decor Items are available for both pick up and delivery (within 5 working days)